Automation Hub
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Meet Your New Digital Workforce
Today’s digital-savvy customers expect immediate assistance at the touch of a button. But hiring an army of representatives to keep pace with consumers is an outdated business model that’s not scalable.
That’s why retailers like Carvana are evolving toward a new future of selling with a digital workforce of Intelligent Virtual Assistants that can engage customers in personalized, human-like conversations.
Automation Hub
Sales Genius
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Automated Lead Handling
Engage and qualify customers quickly with Intelligent, human conversations, and scale your team with the Sales Genius
Service Genius
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Support & Create Service Leads
Service doesn't have to be hard, hire the Service Genius to and scale an entire department with a click of a button
Marketing Genius
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Conversational Marketing
The next generation of marketing starts with a simple conversation, hire the Marketing Genius to create more opportunities
What is Conversational AI, Anyway?
Think of it as the ‘brain’ that powers a virtual agent. It combines Natural Language Processing (NLP) with machine learning. These two technologies work together to enable efficient, automated communication via text and speech by understanding customer intent, deciphering language, and responding in a human-like manner.
There is a reason there is a rising demand for AI-powered customer support services, it returns 10x ROI
The Future of Conversational AI is Here
As we navigate a complex, disrupted world, Intelligent Virtual Assistants have a vital role to play in the delivery of critical services. This is not about machines taking over, but about value-adding tools augmenting existing teams to meet user needs. With Dealers needing to support their staff while overcoming a variety of challenges, implementing conversational AI across multiple channels can deliver an improved experience without putting additional stress on already overburdened organizations.
Dealers will be able to increase revenue and reduce costs with more accurate and timely marketing efforts, Lead Handling, Long term follow-up, Service Department while ensuring a seamless and pleasant experience for their customers.
What “Your” Customers Say About Genius
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Carla
Suntrup Hyundai South
“I just wanted to say thank you to Veronica for her help yesterday. It was my best experience due to her friendliness and being so helpful, not that I don’t always get taken care of just that this was a notch above the norm so Thank You!”
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Martin
Camp Chevrolet Cadillac
“Omg I love the customer service I got. Please don’t change because that’s what keeps me coming back. And Mindy Jones is a sweetheart. She was so helful and helping me in whatever I needed for that day... I would tell anyone about my experience... keep up the good work... much love to all of you who played a role in my wonderful experience... especially Mindy Jones...”
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Mike
Suntrup Hyundai South
“Service was great from dropping off car to picking it up. Very satisfied with Suntrup Hyundai. Especially Veronica made the experience great.”
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Jennifer
McCarthy Chevrolet
“Jamie Harrigan Sr and Olivia Parker helped us with our purchase of a Chevy Traverse and it was painless. They were so helpful and made it less cumbersome than it used to be with buying a car.”
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Kevin
Suntrup Hyundai South
“Great service. Veronica was very knowledgable and helpful.”
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Andrew
“Great experience buying a truck! Heath and Veronica made the process seamless. I personally don’t like dealing with pushy sales people and Heath was far from that. Very professional place.”
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Malissa
“Veronica was amazing and very nice! She was very helpful with the questions that I had about my car.”
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Mable
“Went in for an oil change and was out of there in almost an hour. Not bad for a week day. Customer service was oustanding. Thank you Madison Waters and the crew for a job well done!!!!"
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August
Patty Peck Honda
“I received the best services one could rec. My Service Rep. Madison Waters is the best when it comes to taking care of his customers. My appointment and time there was by far the way you would want your busy schedule to reflect. He got me in and out in a timely manor. The waiting area was nice and clean with cookies and coffee, just what the doctor order early AM. Thanks to The Patty Peck Family for all you do to make me feel like there is no better place to do business. If you see one of the Lee twins let them put you in a new Honda.”
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Phyllis
Stivers Hyundai
“Shelby Parker provided efficient and fast service on my Hyundai Tuscon.”
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Lukey
Suntrup Hyundai South
“Had a quick turn around time for service on my vehicle including getting new tires installed and aligned. My advisor Veronica Holiday was helpful with providing timely communication and updates along the way - thanks again!”
More Resources
Texting
Engage Buyers with Messages that Get Responses
Faster Communication
Faster Communication
Personalized Connections
Personalized Connections
Safer Communication
Safer Communication
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