Resources | DriveCentric | Automotive CRM

automotive crm

Mercedes-Benz of Beaverton - Dale Villar Acelar

Street Volkswagen - Dawn Owens, BDC Director

Street Volkswagen - Shane Giese, New Car Director

Street Volkswagen - John Luciano, Partner & President

Street Volkswagen Team

Street Volkswagen - Ron Garverick, Finance Director

Frank Leta Acura - Travis Morss, Director of Sales

Capitol Finds Unexpected Growth Using DriveCentric

Walser fuels growth using CRM, Engagement and Automation

The Iron Man of Dealerships: Augmented Sales with Genius

In the Marvel Universe, Iron Man is a testament to the fusion of

Enhancing Sales Through Video at Gee Automotive

Automating Your Dealership: The Power of a Virtual Assistant

In an era where technology drives every industry, automotive

AI-Powered Growth: The Tom Masano Auto Group Success Story

Beyond a CRM: How DriveCentric's DC20 Transforms Dealerships

In the dynamic and competitive automotive industry, successful

Evaluating Your CRM: Is it Time for an Upgrade?

In today's highly competitive automotive industry, customer

DriveCentric Unveils DirectChat, Managed by "Genius" and Powered by GPT-4

DriveCentric, the leading automotive CRM provider, is thrilled to

Everything You Need to Know About Digital Dealer, Tampa '23

The recently concluded Tampa 2023 Digital Dealer has left us

Implementing Artificial Intelligence at Your Dealership

Labor shortage, less than optimal customer experiences, long wait

ChatGPT for the Automotive Industry

The automotive industry has been undergoing significant changes in

On-the-Go and In-the-Know

On-the-Go and In-the-Know: The Power of a Mobile CRM DriveCentric's

2023 NADA Recap

The 2023 NADA Show in Dallas was one for the books as thousands of

An Insider’s Look at the 2022 RV Dealers Association (RVDA) Expo

Recreational Vehicles (RVs) are a travel and tourism industry staple.

DriveCentric Launches New Sales & Customer Support Office in St. Louis

DRIVECENTRIC launches New Sales and Customer Support Office in St.

Bye, Bye Bad Business Practices: How to be a better business partner

When our journey started eight years ago, the goal was to develop

DriveCentric and NCC Announce New Integration and Partnership

St. Louis, MO – October 20, 2022 – DriveCentric is pleased to

"DirectChat" Powered By Ignitify

St. Louis, MO | July 11th, 2022 – In an industry first, DriveCentric

Three Social Media Trends in the Automotive Industry

Because of its impact on society over the years, Social Media Day was

DriveCentric and CUDL Announce New Integration for the CUDL Auto Lending Platform

St. Louis, MO | May 9th, 2022 – DriveCentric is excited to announce

DriveCentric Receives "Top Rated" DrivingSales Dealer Satisfaction Award

Ranked #1 in Dealer Satisfaction, DriveCentric wins award in CRM

DriveCentric: Awarded the Most Prestigious Vanguard Award at the 2022 Annual AWA Awards

DriveCentric has also been named winner of 3 additional categories at

Help Your Sales Team Do More with Less

In mid-2021, when it became apparent that inventory shortages would

Simplicity Without Sacrifice: Success Using DriveCentric CRM

Every CRM provider claims their system is easy to use [once you get

Walser fuels growth using CRM, Engagement and Automation

Want to Improve CRM Utilization? Rethink Training.

A Customer Relationship Management (CRM) system is the cornerstone

The Future of Automotive CRM in 2021, and Beyond

We have all witnessed the big changes in the way vehicles are being

How to Turn a Living Room Into a Showroom Experience

Put yourself in the customer’s shoes. You’re looking to buy a new

Want to Win in 2021? Rethink Customer Engagement.

If 2020 taught automotive retail any lessons, it’s that digital

Leveraging AI and CRM to Drive Automotive Sales

Customer relations and engagement can be a drawn-out process across

How Does Intuitive, Dynamic CRM Affect the Sales Process?

By leveraging DriveCentric CRM applications like Live Rooms and

Unparalleled Customer Engagement With DriveCentric

On average, we see 70% engagement from internet leads—let that sink

Transforming Living Rooms Into Showroom Floors

The natural first reaction to COVID-19 for many auto dealerships was

Transforming Automotive Sales Through CRM

What Is CRM, and Who Is It For? CRM, or customer relationship

Revolutionize Your Internal Communications

Customer relationship management has never just been about the

How DriveCentric’s CRM Improves the Sales Conversation

What really lies at the core of the sales process? Is it the price of

What’s So Innovative About the DriveCentric CRM?

At DriveCentric, everything we do is geared around a single mission:

Marketing Your Customer Experience

The Age of Authenticity Consumers are demanding authenticity from

Selling Automotive Retail During a Pandemic

Adapt your Selling Strategy Disclaimer: This blog post was published

Text to Email Ratio Measurement for Success

A BETTER EXPERIENCE Customers in any industry, want a better

Could YOU Succeed in Sales?

Sales is one of the most rewarding careers on the planet! Some who

We all know the stereotypical top earning sales associate is a highly

Sales Managers: Shoot the Messenger, Shoot Yourself In the Foot!

If you’re a sales manager, every day your sales staff line up to

A Better Way To Effectively Train your Staff

Remember all the way back to high school or college. If you were like

Fall Sales Slump? Not For Long!

What a great time of year fall is! The time of year when parents are

Enthusiasm Sells!

Whatever you sell, you probably already know that the more

Managers: Stop Butting Heads With Your Staff!

At companies all over the globe you often see front-line managers

In sales, we have a saying when the new month rolls around. It's

3 Steps to I.C.E. Your Managers

Don't worry, I.C.E. is a positive thing! This month marked a huge

11 Reasons You Need to Make Time for 1 on 1 Coaching

Admitting a vulnerability can be downright uncomfortable to do as a

Best Source for Career Advice

Within the sphere of influence that revolves around your career,

Failure Is An Option!

In 2003, I was sent to the Middle East as an Assistant Team Chief on

Automotive Best Practices

7 Common Sense Appraisal Questions

7 Appraisal Questions to Consider When Bidding a Vehicle Earlier

Out of Sight Teams Driving You Out of Your Mind?

Remote offices, national sales teams, overseas projects, multi-state

Leaders: How to Coach an Employee Out of a Slump

If you don't run a car dealership... what a great time of year fall

Are you Desking Deals at 33%?

Imagine you and your date are out at a fancy steak house for dinner.

Use the ABCs of CRM Stats to Increase Sales

Many automotive CRMs have reports, spreadsheets, and data comparisons

Want More Sales? Increase Engagement by Getting Engaged to Buyers

Are you Married? If so, have you ever been in a fight with your

Everyone Focuses on Internet Lead Response Time. Instead, Message Response Time!

I would lose my voice once a month from yelling, “Lead”! Every time

Capitalizing on Tax Time Profit Starts... NOW

Have you or your dealership staff ever scratched your heads around

Myth: The Key to Employee Growth is Through a Promotion

Employees all over America feel they have hit a ceiling at their

Increase Sales Commission With One Realization

Years ago I came to one realization, that altered my behavior and

Are You a Wonder Leader?

Take the "Wonder Leader" test! When it comes to direct reports, many